Shipping Policy Overview
How do I check the status of my order?
You can track the status of your order in the Track Order section of Golden Cafe Store.
Are products purchased on Golden Cafe covered by warranty?
All products sold on Golden Cafe come with Manufacturer’s warranty & are serviceable at all Golden Cafe Authorized Service Centres in India, unless specified otherwise.
Do I have to pay any delivery charges?
Golden Cafe provides free delivery on most of the items, however in certain cases shipping charges may be applicable and will be shown on the product page.
How much time will it take for the delivery of the order?
We make our best efforts to deliver your order within 4-5 working days of the order. However in some cases, we may take longer, up to 7-10 working days, to deliver the product.
How will the delivery be done?
We process all deliveries through reputed couriers. Once your order is shipped you will be provided with an Bill Number and the name of the courier partner that you can use to track your delivery on the logistic company’s website.
What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for 3 days awaiting further instructions from the recipient before returning the parcel to Golden Cafe associates.
What should I do if I have only received a part of my order?
While it is our endeavour to ship all items in your order together; this may not always be possible due to product characteristics or availability. Please be aware that your order may be dispatched in separate parcels from different locations and on different dates.
What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our partner centres. If you refuse your parcel, please contact Customer Care on 9895588333 .